Privacy Policy

1. Information We Collect

Information You Provide Directly

When you submit a contact, consultation, or inquiry form on our website, we may collect:

• Full name
• Email address
• Phone number
• Visa category of interest (O-1A, O-1B, or EB-1A)
• Country of origin or nationality
• Professional background, field of expertise, or career information
• Any other information you voluntarily include in a message or form field

Information Collected Automatically

When you visit our website, we and our third-party service providers automatically collect certain technical data, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time on page, and navigation paths
• Referring website or search query
• Device identifiers and advertising IDs
• Phone numbers that interact with our tracking phone numbers (via CallRail)
• Cookie identifiers and session data

2. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data on the following legal bases under the GDPR:

• Contract performance: Processing necessary to respond to your inquiry, assess your eligibility, and provide the visa services you requested.
• Legitimate interests: Analyzing website usage to improve our services and prevent fraud, where our interests do not override your rights.
• Consent: For marketing emails and non-essential cookies, where we have obtained your explicit consent. You may withdraw consent at any time.
• Legal obligation: Where processing is required to comply with applicable law or respond to lawful requests from public authorities.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your inquiries about O-1A, O-1B, and EB-1A visa petitioner and sponsor services
• Assessing your eligibility for our visa services
• Communicating with you about your case, documents, or service updates
• Sending you relevant marketing updates and resources about our services via email (through Mailchimp), where you have consented
• Measuring and improving website performance and user experience (Google Analytics, GoNorth)
• Running targeted advertising campaigns (Google Ads)
• Tracking the source and quality of phone-based leads (CallRail)
• Complying with applicable legal and regulatory obligations

4. Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar technologies. Cookies are small text files stored on your device. We use them for the following purposes:

• Essential cookies: Required for the website to function properly (session management, security). These cannot be disabled.
• Analytics cookies: Used by Google Analytics (GA4) to understand how visitors interact with our website. Data is anonymized and aggregated.
• Advertising cookies: Used by Google Ads to measure the effectiveness of our ad campaigns and enable remarketing. These may track your activity across other websites.
• Tracking cookies: Used by GoNorth and CallRail to attribute leads and measure marketing performance.

You can manage or refuse non-essential cookies through the cookie consent banner on our website, or by adjusting your browser settings. Note that disabling certain cookies may affect website functionality. For Google’s ad personalization, visit adssettings.google.com.

5. Third-Party Service Providers

We work with carefully selected third-party vendors who may process your data on our behalf. Each is contractually bound to protect your data and use it only for the purposes we specify:

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

6. Email Marketing

We use Mailchimp to manage our email communications. If you submit your email address through our contact or consultation form, you may be added to our mailing list only with your consent. You can unsubscribe at any time by clicking the “unsubscribe” link in any email we send, or by contacting us at info@o1experts.com. We process unsubscribe requests without delay and within 10 business days.

7. International Data Transfers

O1 Experts is based in the United States. If you are located in the EEA, UK, or Switzerland, your personal data will be transferred to and processed in the United States, which may not offer the same level of data protection as your home country.

Where required, we ensure appropriate safeguards are in place for such transfers, including reliance on the EU-U.S. Data Privacy Framework, Standard Contractual Clauses (SCCs) approved by the European Commission, or other lawful transfer mechanisms. You may request details of the safeguards we use by contacting us at info@o1experts.com.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, to provide our services, or as required by applicable law. Contact and inquiry data is generally retained for up to 3 years from last contact. If you request deletion of your data, we will act on the request within 30 days, subject to any legal obligations that require us to retain certain records. To request deletion, contact info@o1experts.com.

9. Your Rights (EEA, UK & Switzerland — GDPR)

If you are located in the European Economic Area, United Kingdom, or Switzerland, you have the following rights under the GDPR:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure (“right to be forgotten”): Request deletion of your personal data, subject to legal obligations.
• Right to restriction of processing: Request that we limit how we process your personal data in certain circumstances.
• Right to data portability: Receive your personal data in a structured, machine-readable format and transmit it to another controller.
• Right to object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent, without affecting lawfulness of prior processing.
• Right to lodge a complaint: File a complaint with your local data protection authority (e.g., the ICO in the UK or your EU member state’s supervisory authority).

To exercise any of these rights, please contact us at info@o1experts.com. We will respond to verified requests within 30 days (or as otherwise required by applicable law).

10. Your Rights (California Residents — CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to know: Request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of collection, the business purpose, and the categories of third parties with whom we share it.
• Right to delete: Request deletion of personal information we have collected, subject to certain exceptions.
• Right to correct: Request correction of inaccurate personal information.
• Right to opt out of sale or sharing: We do not sell or share personal information for cross-context behavioral advertising as defined by the CPRA.
• Right to limit use of sensitive personal information: We do not use sensitive personal information beyond what is necessary to provide our services.
• Right to non-discrimination: We will not discriminate against you for exercising any of your CCPA rights.

Categories of personal information collected in the past 12 months: Identifiers (name, email, phone, IP address); professional or employment-related information; internet activity (browsing behavior, pages visited); geolocation data (approximate, from IP).

To submit a verifiable consumer request, contact us at info@o1experts.com or call +1 (424) 303-9146. We will respond within 45 days and may extend by an additional 45 days with notice.

11. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, disclosure, or misuse. Our website uses HTTPS/TLS encryption for all data in transit. Access to personal data is restricted to authorized personnel on a need-to-know basis. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us immediately at info@o1experts.com and we will delete it promptly.

13. Links to Other Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to O1 Experts’ website. We are not responsible for the privacy practices of any third-party sites and encourage you to review their privacy policies before providing any personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we do, we will revise the “Last Updated” date at the top of this page. For material changes, we will provide additional notice (such as a banner on our website or an email notification where feasible). We encourage you to review this policy periodically.

15. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact us:

• Privacy email: info@o1experts.com
• General email: info@o1experts.com
• Phone: +1 (424) 303-9146
• Address: O1 Experts, 609 Metairie Rd, #4013, Metairie, LA 70005, USA
• Business hours: Monday–Sunday, 8AM–8PM PST

We aim to respond to all privacy-related inquiries within 5 business days.